Terms & Conditions

• Children Policy

  • Age from 0 Up to below 2 years: FREE
  • Age from 2 Up to below 6 years: 25% of  adult price
  • Age from 6 Up to below 12 years: 50% of adult price
  • Ages 12 years and Up:  Adult price

  Except The Shows (Sound& Light)

  • Age from 0 Up to below  4 years: FREE
  • Age from 4 Up to below 12 years: 50% of adult price
  • Ages 12 years and Up: Adult price

  Notes

  Children policy is applied to children who share rooms with their parents (Maximum 1 Child sharing parent’s room)

  If your tour includes airfare, additional charges for your children may apply. ​​​​

• Booking Policy and flexible payment

  Booking Policy and flexible payment 

  Reservations

  should be made as early as possible to book the desired holiday. Space on a given tour will be secured upon receipt a deposit of  30%  of the full price. ( deposit will be 50% during the Christmas and New Year holidays and on packages including airfare.) This deposit counts as part of your final payment to confirm your reservation. 

  Design Your Payment Plan:

  We accept as low as 30% deposit of the total tour price and balance of payment can be paid in equal installments until the arrival date at the destination.

  Payment Methods

  By Bank wire transfer or credit, debit card (Visa / MasterCard) Via Verisign Secured payment system on our website or sent via Western Union 

  In the case of The payment ( by Bank wire transfer ): -

  The Customer can request our bank account by e-mail​​​​

  Confirmation

  The customer will receive a confirmation email from the Site.   The confirmed reservation form corresponds to the travel contract and includes the description of the service and its essential characteristics, as well as the price and cancellation Policy ​

  Tour Voucher

  After your  Tour is confirmed we will email final confirmation and voucher to print and bring with you. Details will include contact numbers of your tour operator and customer care and additional information for your convenience 

  The Tour Operator for any further clarification and  reconfirmation of service.

  You Can Contact us on 

  • Mobile & WhatsApp & Viber (+201205505932)   ​
  • Mobile & WhatsApp               (+201223598142) 

   

• Emergency Contacts

  A Point of Meeting our Customer at the Terminal of arrival Airport

  Our representative is waiting at the Terminal of arrival

  Before The Passports Control two hours before your Arrival flight For Meet and assistance   upon arrival at the airport

  You will find our representative with the sign of our Company 

  ( C LA VIE EGYPT )

  Contact US During your trip in Egypt on  :-

  • Mobile & WhatsApp & Viber (+201205505932) 
  • Mobile & WhatsApp               (+201223598142) 

  in case you  did not find  our representative, we will cover the costs incurred to drive you to the airport or to the hotel

  On Departure Day  Should you Please wait our representative to pick up at your hotel lobby 3:00 hours  before your flight departure Time

  For Departure Transfer, Our representative will reconfirm of the pickup time with you one day before your departure. Date your Flight​​

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• Cancelation Policy

  Emergency Cancellation Policy

  C LA Vie Egypt offers a very flexible cancellation policy, in case the government or the airline issues a travel warning from / to your country of departure and your destination. We are showing the flexibility not to charge any cancellation fees &  we will pay full refund. 

  Here , at C LA Vie Egypt, we prioritize your well-being and safety above all else and for that reason, our cancellation policy to reflect our values.

  For any cancellation, you must write a handwritten and signed  and send it by email.

  Cancellation by the customer 

  In case you cancel your trip, the following scale of charges will be applied:

  From the date of booking  until 45 days before your arrival date, 20% of the entire tour price will be charged.

  Between 44 and 35 days before your arrival date, 30% of the entire tour price will be charged. 

  Between 34 and 25 days before your arrival date, 50% of the entire tour price will be charged. 

  Between 24 and 15 days  before your arrival date,75% of the entire tour price will be charged

  Between  14 and 9 days  before your arrival date, 90% of the entire tour price will be charged.

  Between   8  and 1 days before your arrival date, 100% of the entire tour price will be charged.

  Additionally, there are cancellation fees on all domestic flights within Egypt.If you cancel a tour at any time, you will be subject to any fees according to the airline’s cancellation policy​​​

  
  Full payment policy, cancellation and refund conditions.

• Prices & Extras

  Sanitary measures

  A mandatory PCR test 72 hours before your departure date

  Upon Arrival :

  1 bottle of hydroalcoholic gel of 75 ml / person provided on arrival

  1 protective mask distributed per person every day

  Accommodation occupancy rate limited to 50%

  Cleaning and disinfection of accommodation on each arrival

  Coaches capacity during transfers reduced to 50%.

  Prices

  The price varies depending on the number of persons as Shown  in the price table includes service fees and taxes

  Price quotes are in US dollars per person per trip and are valid until  December 31st,  Except ( Christmas, New Year’s, Easter holidays ). The simple tariff is applied for any person traveling. Passengers must keep their passport with them on the foreign Flights upon their return due to border control points

  Extras

  Excursions

  For  visits all our groups include only 10 participants  maximum during the visits in  private air-conditioned vehicle with Private guide English-speaking Egyptologist throughout Egypt​

  Accommodation & Cruise​

  Similar accommodation& Cruise are available if fully booked

  Our Prices  are Calculated as follows :-

  • For basis 2 persons in Double Room ( Occupied By 2 Persons ) For basis  2/4/6/8/10
  • For basis 3 persons in Triple Room (Occupied By 3 Persons ) 
  • For basis 5 Persones will be  Double Room & Triple  Room  For  Basis  5/7/9 . Except  Otherwise  Many Hotels  Triple Room  is  Double Room with An Extra Bed , Suitable for  A Child  or Young Adult . For More Comfort , We Advice you to Book An Individual  Room.

  Entry visa to Egypt

  To enter Egypt, you must have a valid passport at least 6 months after your date of departure from Egypt.you can also obtain a tourist visa on your arrival in Egypt, at the airport; the visa costs  25 USD per passport (cash payment in euro or dollar) However, in an effort to revitalize tourism in Egypt the following nationalities can purchase a 1-month entry visa on arrival. The Nationalities that benefit from the aforementioned exception are  (Australia, Canda, Croatia, the European Union, Georgia, Japan, New Zealand, Norway, Macedonia, South Korea, Russia, Serbia, Ukraine, United Kingdom and The U.S.A) . The Process for acquiring these entry visas is extremely simple and only takes a mere couple of minutes through any bank window before proceeding to customs.For other  nationalities, we invite you to check with the Egyptian authorities before your departure

  Sleeper-Trains in Egypt 

  Egyptian trains are designed and maintained according to standards of quality determined by the Egyptian Railway Authority. The sleeper Train from Cairo to Aswan takes about 14 hours, and from Luxor to Cairo takes about 11 hours, half board, including breakfast and dinner

  Entrance fees To specific sites 

  Our Tours and excursions Exclude entry to particular archaeological sites such as Entrance fees inside any of the pyramids and the Mummy room inside the Egyptian Museum , The Solar Boat Museum on  the Giza Pyramids, as well as the Tomb of Tutankhamun and Ramses V in the Valley of the Kings in Luxor.

  CLAIMS

  C La Vie Egypt Sponsor of Alwalaa Tour is responsible for implementing execution all Tours and services provided on the site by the Contract between C La Vie Egypt Sponsor of Alwalaa Tour and Customer.

  When the client find the service provided was not provid as planned so that he does not suffer  inconvenience during his stay in Egypt, he must notify our representative and contact us by phone or sending an email to C LA Vie Egypt  and  immediately the company will provide the full satisfaction to the customer

  RESPONSIBILITY

  C LA Vie Egypt  is responsible for the proper performance of the services provided and are required to provide assistance to travelers in difficulty.

  The company acts only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.

  APPLICABLE RIGHT

  The contracts concluded between C La Vie Egypt and the client are subject to Egyptian law​

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